Pendidikan Islam dan Dakwah sebagai Landasan Etis Pelayanan Publik Melampaui Rasionalitas Birokrasi
DOI:
https://doi.org/10.32806/jspai.v1i2.1451Keywords:
Bureaucratic Rationality; Islamic Education; Da’wah Ethics; Human-Centered Public Services; Public Administration EthicsAbstract
This study examined the limitations of bureaucratic rationality in public service delivery and explored how Islamic education and da’wah functioned as ethical foundations for human- centred public services. The research was conducted using a qualitative approach grounded in document analysis, normative Islamic texts, and selected empirical studies on public administration and religious ethics. Data were analysed thematically to identify points of tension between procedural rationality, efficiency-oriented governance, and human values such as dignity, empathy, and moral responsibility. The study found that bureaucratic rationality, while
JSPAI
effective in ensuring order, predictability, and accountability, often reduced citizens to administrative objects and neglected lived human experiences. Islamic education was shown to cultivate ethical awareness, moral reasoning, and character formation, while da’wah operated as a communicative and transformative process that internalised values of justice, compassion, and public responsibility among service providers. The results indicate that the integration of Islamic educational values and da’wah ethics reorients public services towards human-centred practices, where rules are balanced with moral judgement and social sensitivity. The study concludes that Islamic education and da’wah provide a viable ethical framework for humanising public service delivery without undermining bureaucratic structure. This approach offers an alternative paradigm in which efficiency and regulation coexist with ethical consciousness, empathy, and social justice. The findings contribute to international discussions on public administration, ethics, and religion by proposing a culturally grounded yet universally relevant model of human-centred public services.
References
Abdullah, F. (2006). The development of HEdPERF: A new measuring instrument of service quality for the higher education sector. International journal of consumer studies, 30(6).
Al-Buraey, M. (1985). Administrative Development. An Islamic Perspective.
Amrizal, D. (2019). Metode penelitian sosial bagi administrasi publik. Lembaga Penelitian dan Penulisan Ilmiah AQLI.
Arifin, N. (2020). Kebijakan Transformasi IAIN Menjadi UIN Pada Kementrian Agama Republik Indonesia. Disertasi (Tidak Dipublikasikan). Surabaya: UIN Sunan Ampel Surabaya.
Astriani, A., Shafar, A. G., & Kurniati, K. (2024). Sejarah Etika Politik dan Hubungannya Dengan Islam. Ethics and Law Journal: Business and Notary, 2(2), 182–192.
Creswell, J. W., & Poth, C. N. (2016). Qualitative inquiry and research design: Choosing among five approaches. Sage publications.
Denhardt, J. V, & Denhardt, R. B. (2015). The new public service revisited. Public Administration Review, 75(5), 664–672.
Firdausiyah, J., & Sofa, A. R. (2025). Relevansi al-Qur’an dan hadits dalam pembentukan nilai sosial, etika politik, dan pengambilan keputusan di era kontemporer: Kajian terhadap pengaruhnya dalam kehidupan sosial, kebijakan publik, demokrasi, kepemimpinan, hukum, ekonomi, pendidikan, dan teknologi. Jurnal Budi Pekerti Agama Islam, 3(1), 102–131.
Fischer, C. T. (2009). Bracketing in qualitative research: Conceptual and practical matters. Psychotherapy Research, 19(4–5), 583–590.
Fithriyah, I., Sayyi, A., Alenesi, A. S. H. G., Agustina, L., & Al-Manduriy, S. M. (2025). Application of Sigmund Freud Psychoanalytic Theory in Overcoming Anxiety and Learning Difficulties of Students. Al-Ihath: Jurnal Bimbingan Dan Konseling Islam, 5(2), 91–109. https://doi.org/10.53915/jbki.v5i2.580
Hadian, D. B. S. (2024). Integrasi Nilai-nilai Pendidikan Agama Islam dalam Ektrakurikukler Hizbul Wathan di SMA Muhammadiyah 4 Kota Bandung. UIN Sunan Gunung Djati Bandung.
Hafiduddin, M. (2025). Transformasi Nilai-Nilai Dakwah Menjadi Strategi Brand Loyalty: Studi pada Lembaga Pendidikan Islam Berbasis Pesantren Modern. Advances In Education Journal, 2(1), 298–306.
Ismail, I. (2017). Madrasah Diniyah Dalam Multi Perspektif. Kabillah: Journal of Social Community, 2(2), 254–282.
Jones, A. P., & Frederickson, N. (2010). Multi-informant predictors of social inclusion for students with autism spectrum disorders attending mainstream school. Journal of autism and developmental disorders, 40(9), 1094–1103.
Mahesa, D. R., Amar, S. C. D., & Rukmana, E. N. (2025). Penelitian pengembangan koleksi perpustakaan pada database Google Scholar: Narrative literature review. Informatio: Journal of Library and Information Science, 5(1), 67–80.
Mailin, J. H., Santi, T., Batubara, A., Kautsar, A. A., Yudiyanto, A. R., Khairiah, N., & Syafriadi Lubis, R. (2022). Etika dan Filsafat Komunikasi dalam Dakwah: Membangun Hubungan Berbasis Nilai. Faza Citra Production.
Merton, R. K. (1940). Fact and factitiousness in ethnic opinionnaires. American Sociological Review, 5(1), 13–28.
Najmi, A., Habibah, H., & Inayati, M. (2025). Peningkatan Kecerdasan Spritual Melalui Konsep “Ikhlas Dan Ridha” Atas Pengabdian Kepada Keluarga Guru (Kyai) Pondok Pesantren. JURNAL LENTERA: Kajian Keagamaan, Keilmuan dan Teknologi, 24(1), 264–276.
Olsen, J. P. (2006). Maybe it is time to rediscover bureaucracy. Journal of public administration research and theory, 16(1), 1–24.
Pakudu, R., & Sos, S. (2024). Sinergi Birokrasi: Membangun Pelayanan Publik Yang Efektif. MEGA PRESS NUSANTARA.
Pratama, M. R. (2020). Trajektori Studi Administrasi Publik. Jurnal Inovasi Ilmu Sosial Dan Politik (JISoP), 2(2), 169–179.
Rahman, M. (2017). Demokrasi dalam Filsafat Pendidikan Barat dan Islam (Kajian tentang Nilai-Nilai Demokrasi dan Implementasinya dalam Konteks Pendidikan Indonesia). Cendekia: Jurnal Studi Keislaman, 3(2), 13–23.
Rahmatullisa, S., Astuti, M., & Hidayat, H. (2024). Pelaksanaan Pelayanan Publik di Kantor Badan Pengelola Pajak Daerah Kayuagung Kabupaten Ogan Komering Ilir. EKOMA: Jurnal Ekonomi, Manajemen, Akuntansi, 3(3), 935–945.
Sawir, M. (2020). Birokrasi Pelayanan Publik Konsep, Teori, Dan Aplikasi. Deepublish.
Sayyi, A., Afandi, A., & Al-Manduriy, S. M. (2023). Tolerance Formation for Children in Multi-religious Families at Pamekasan Avalokitesvara Temple Complex: Multicultural Islamic Education Perspectives. Intelektual: Jurnal Pendidikan Dan Studi Keislaman, 13(2), 164–176. https://doi.org/10.33367/ji.v13i2.4020
Sayyi, A., Asmuki, W. J., Alimin, M., & Fithriyah, I. (2025). Bridging Tradition and Multiculturalism in Islamic Jurisprudence Education. https://ejournal.insuriponorogo.ac.id/index.php/scaffolding/article/view/8002
Sayyi, A., Athoâ, S., Fithriyah, I., & Al-Manduriy, S. M. (2022). Kesetaraan dalam Pendidikan Sebagai Praksis Responsif Gender Era Society 5.0 di Pesantren. DINAMIKA: Jurnal Kajian Pendidikan dan Keislaman, 7(2), 76–94.
Sayyi, A., Fathriyah, I., Zainullah, Z., & Al-Manduriy, S. M. (2022). Multicultural Islamic Education as Conflict Resolution for Multi-Ethnic and Religious Communities in Polagan Galis Pamekasan. Akademika, 16(2). https://doi.org/10.30736/adk.v16i2.1194
Sayyi, A., Mashuri, S., Afandi, A., & Alanesi, A. S. H. G. (2025). MODERATE ISLAMIC EDUCATION CURRICULUM DESIGN: REALIZING TOLERANCE AMIDST SOCIAL DIVERSITY IN THE ERA OF SOCIETY 5.0. Jurnal Konseling Pendidikan Islam, 6(3), 261–277. https://doi.org/10.32806/jkpi.v6i3.1184
Sayyi, A., Muslimin, A. A., Afandi, Fithriyah, I., Al-Manduriy, S. M., & Alanesi, A. S. H. G. (2025). Child-Friendly Education Model for Violence Prevention in Islamic Boarding Schools. Al-Hayat: Journal of Islamic Education, 9(4), 800–820. https://doi.org/10.35723/ajie.v9i4.187
Sembiring, H. R. U. (2021). Membangun Pribadi Prima Dalam Pelayanan Publik. Media Nusa Creative (MNC Publishing).
Soares, E. M. P. (2025). Etika Pemerintahan Daerah Jalan Menuju Pelayanan Publik Yang Berkeadaban. CV. Intelektual Manifes Media.
Sofian, A. (2023). Nilai-Nilai Pendidikan Dalam Kepemimpinan Profetik Terhadap Pelayanan Publik (Studi Kritis Kitab Al-Farûq Umar Karya Muhammad Husain Haikal). Universitas Islam Negeri Sultan Syarif Kasim Riau.
Sukmara, A. R. (2025). Perilaku Organisasi. CV. Selfietera Indonesia.
Triyuwono, I. (2012). Akuntansi syariah: Perspektif, metodologi, dan teori edisi 2.
Wada, F. H., Pertiwi, A., Hasiolan, M. I. S., Lestari, S., Sudipa, I. G. I., Patalatu, J. S., Boari, Y., Ferdinan, F., Puspitaningrum, J., & Ifadah, E. (2024). Buku ajar metodologi penelitian. PT. Sonpedia Publishing Indonesia.
Wahidillah, N., Apriyani, S. R., Meilani, V. R., & Ashari, Z. M. (2025). Pelayanan Publik dalam Perspektif Islam: Landasan, Prinsip, dan Implementasi di Era Kontemporer. Kajian Administrasi Publik dan ilmu Komunikasi, 2(3), 1–16.
Wahyudi, H. (2025). Dasar-Dasar Teori Administrasi Negara: Perspektif Global dan Lokal. JAKA MAULANA.
Weber, M. (2023). Bureaucracy. Dalam Social theory re-wired (hlm. 271–276). Routledge.
Zein, M. H. M. (2023). Reformasi birokrasi: Dunia birokrasi dan pemerintahan. Sada Kurnia Pustaka.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Jurnal Studi Pendidikan Agama Islam
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
JSPAI: Jurnal Studi Pendidikan Agama Islam, JSPAI © 2025 is licensed under Creative Commons Attribution-ShareAlike 4.0 International. To view a copy of this license, visit https://creativecommons.org/licenses/by-sa/4.0/
This license enables reusers to distribute, remix, adapt, and build upon the material in any medium or format, so long as attribution is given to the creator. The license allows for commercial use. If you remix, adapt, or build upon the material, you must license the modified material under identical terms. CC BY-SA includes the following elements:
BY: credit must be given to the creator.
SA: Adaptations must be shared under the same terms
